Return Policy

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Return Policy

Dune Drip · Customer Promise

Returns &
Exchanges.

We stand behind every piece we make. If something isn’t right, we’ll make it right — no runaround, no fine print.

DD
7-Day Return Window
Easy Exchange Process
Damage? We Replace It
No Questions Asked
📦
Return Window
7 Days
From the date of delivery. Unused, unwashed, tags intact.
🔁
Exchange Window
7 Days
Wrong size? Different colour? We’ll swap it out for you.
⚠️
Damage Claim
48 Hours
Received something wrong or damaged? Let us know within 48 hours of delivery.
01 · Returns

Return Policy

We want you to love what you wear. If for any reason a piece isn’t working for you, we accept returns within 7 days of delivery — provided the following conditions are met:

  • The product is unused and unwashed
  • All original tags are intact and attached
  • The item is in its original packaging
  • The return request is raised within 7 days of delivery date
  • Sale or discounted items are not eligible for return
02 · Exchanges

Exchange Policy

Got the wrong size? We get it — sizing can be tricky. Reach out to us within 7 days of delivery with your order number and the size you need, and we’ll sort it out fast.

Exchanges are subject to stock availability. If your requested size isn’t available, we’ll offer you store credit or a full refund.

03 · Process

How to Initiate

01
Contact Us
Email us at dunedrip1111@gmail.com or WhatsApp +91 9311952351 with your order number and reason for return or exchange.
02
Get Confirmation
Our team will confirm your request within 24–48 hours and share the return address and instructions.
03
Ship the Item
Pack the item securely and ship it to the address provided. Please share the tracking number once dispatched.
04
We Sort It Out
Once we receive and inspect the item, your exchange or refund will be processed within 5–7 business days.
04 · Damaged or Wrong Item

That’s On Us.

If you’ve received a damaged, defective or incorrect item, we sincerely apologise and will make it right immediately.

Send us a clear photo of the product along with your order number within 48 hours of delivery and we’ll arrange a replacement or full refund — no questions asked.

05 · Non-Returnable Items

Please Note.

The following items are not eligible for return or exchange:

  • Items purchased during sale or promotional events
  • Items that have been washed, worn or altered
  • Items with missing tags or original packaging
  • Requests raised after 7 days of delivery
06 · Refunds

Refund Timeline

Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method. Depending on your bank, it may take an additional 3–5 business days to reflect in your account.

For UPI and wallet payments, refunds are typically faster — usually within 2–3 business days.

Still have
questions?

We’re available Monday–Saturday, 10am–7pm IST.

Email — dunedrip1111@gmail.com
WhatsApp — +91 9311952351
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